A Placewide location is certified, not just equipped.
The Placewide Standard is the operational contract every Placewide venue commits to. It’s what makes the experience recognisable from one place to the next.
Eight principles every certified venue meets.
Access
Any device can join without downloading an app or creating a conventional account.
Transparent pricing
Prices are shown before payment. No hidden fees, no confusing bundles.
Connected-time protection
Billing runs only while usable access is delivered. Pauses are automatic.
Reliability
Certified venues meet minimum uptime, monitoring and response commitments.
Privacy
Data collection is minimised. No unnecessary profiling or sharing.
Security
Traffic is encrypted. Networks are segmented from private venue systems.
Customer support
Placewide owns the customer relationship. Venues never become an unofficial helpdesk.
Host responsibilities
Venues keep hardware powered, backhaul available and signage visible.
What each status means.
The venue meets the Placewide Standard and is delivering usable access.
A monitored aspect is below expectation. Placewide is investigating.
Access can’t be delivered right now. Sessions pause automatically.
Certification suspended. New sessions cannot start until the venue is re-verified.