The plain-language guide to how Placewide handles your time, money and data.
“When Placewide cannot prove that usable access was delivered, Placewide does not keep the customer’s time.”
— The Placewide Standard
Nine everyday questions, answered.
When connected time starts
Your time begins once your device is actually connected — not the moment you tap pay.
When it pauses
If usable access drops, if you leave the venue, or if the location goes offline, your time pauses automatically.
Payment confirmation
You see a clear confirmation before your session begins. No hidden charges.
Refunds and credits
If Placewide can’t deliver access we already charged for, that time is refunded or credited to your pass.
Pass recovery
You can recover your pass on another device using the same phone number or email you used to pay.
Data minimisation
We collect only what’s needed to deliver the service and comply with local law.
Host access to customer data
Venues never see personal payment details. They see aggregated usage only.
Security principles
Traffic is encrypted, networks are segmented, and access to systems is logged.
Incident communication
When something goes wrong, we tell you what happened, what we’re doing, and what it means for your time.